Terms of service

These terms govern your use of the Skylance Media website and our services. By accessing our website or hiring us, you agree to these terms. We've kept the language as straightforward as possible so you actually know what you're agreeing to. If anything is unclear, contact us before proceeding.

1. Who We Are

Skylance Media is a creator content agency that provides creator-led content production, ambassador programme design and management, creative strategy, and the whitelisting setup that puts creator content into paid media. When we say "Skylance," "we," "us," or "our," we're referring to Skylance Media and the contracted specialists who work with us on client projects. When we say "you" or "your," we're referring to you, the user of our website or the client engaging our services.

2. Use of Our Website

You may use our website for lawful purposes only. You agree not to use our website in any way that could damage, disable, or impair the site or interfere with anyone else's use of it. You agree not to attempt to gain unauthorised access to any part of the website, its servers, or any systems connected to it.

We reserve the right to restrict or terminate your access to the website at any time, without notice, for any conduct that we believe violates these terms or is harmful to other users, us, or third parties.

3. Our Services

When you engage Skylance for services, the specific scope, deliverables, volumes, timeline, and pricing will be outlined in a separate service agreement or proposal. These terms of service apply in addition to any service agreement. In the event of a conflict between these terms and a signed service agreement, the service agreement takes precedence.

Our services are creative and creator-side. Unless separately agreed in writing, media buying and ad account management sit outside our scope. We deliver ad-ready creative and set up the whitelisting permissions that allow it to run from creator handles, but you or your media partner run the campaigns, control the spend, and make the buying decisions. Organic social media management, PR and earned media, and one-off influencer campaigns run purely for awareness are also outside scope unless agreed otherwise.

Delivering the work depends on things only you can provide. This includes supplying product to creators and ambassadors at your cost and within agreed timelines, giving feedback and approvals within the review windows set out in your agreement, and granting the platform access described below. You are also responsible for ensuring that the product claims we are asked to communicate are truthful, substantiated, and compliant with applicable advertising and regulatory standards. We will flag concerns where we spot them, but we are not your regulatory adviser.

We commit to delivering services with professional care and to the best of our ability. However, we cannot guarantee specific results such as sales, ROAS, CPA, CAC, follower counts, engagement rates, or revenue increases, as these depend on many factors beyond our control including your product and pricing, your site experience, your media budget, how campaigns are run, platform algorithms, and market conditions.

We will always be transparent about what we can realistically achieve and will communicate openly if expectations need to be adjusted based on actual performance.

4. Payment Terms

Payment terms are outlined in your service agreement. Unless otherwise specified, invoices are issued monthly and are due within 14 days of the invoice date. Late payments may result in suspension of services until the outstanding balance is cleared, and we reserve the right to charge statutory interest on overdue invoices under the Late Payment of Commercial Debts (Interest) Act 1998.

All fees are quoted in pounds sterling and are exclusive of VAT, which will be added where applicable. Creator and ambassador payouts are passed through at cost and are not marked up; where we administer payouts on your behalf, they are billed in addition to the retainer as set out in your agreement. Prices are subject to change with 30 days written notice. Any price changes will not affect services already under contract at the previously agreed rate for the duration of that contract period.

If you believe an invoice contains an error, contact us within 7 days of receiving it and we'll review and resolve the issue promptly. Undisputed portions of any invoice remain due on the original date.

5. Intellectual Property

Our intellectual property

All content on this website, including text, graphics, logos, images, and software, is the property of Skylance Media or our content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this website without our express written permission.

Work created for clients

Deliverables we produce for you as part of our services, including scripts, edited assets, strategy documents, programme frameworks, and performance reports, become your property upon full payment. We retain the right to showcase this work in our portfolio and case studies unless you explicitly request otherwise in writing, and where results are cited we will agree the figures with you first.

Content produced by creators and ambassadors is licensed rather than owned outright. The rights you receive, including territory, duration, platforms, whether the creator's likeness may run in paid media, and whether whitelisting is permitted, are defined by the individual creator agreement covering each asset. We will secure the usage rights specified in your service agreement and confirm the terms attached to each asset. Continued use of creator content beyond the licensed scope or duration is your responsibility and your risk; extended or perpetual rights are negotiated and paid for separately at the point of contracting the creator.

Any tools, templates, briefing systems, processes, or methodologies we use in delivering our services remain our intellectual property. We grant you a licence to benefit from these as part of our services, but they are not transferred to you.

6. Confidentiality

During our working relationship, both parties may share confidential information. We will treat all information you share with us as confidential and will not disclose it to third parties without your consent, except as required by law or as necessary to provide our services through trusted service providers and contracted specialists who are bound by confidentiality obligations.

This includes your business strategies, financial information, customer data, ad account performance, login credentials, and any other information that is not publicly available. We expect the same level of confidentiality from you regarding our proprietary methods, strategies, and internal processes.

Confidentiality obligations survive the termination of our business relationship. Even after we stop working together, we will continue to protect your confidential information.

7. Account Access and Credentials

To provide our services, you may need to grant us access to your Meta Business Manager and ad account, your Shopify or analytics platforms, and any creator or affiliate tooling in use. You retain full ownership and administrative control of all your accounts at all times. We will only access your accounts to perform the services agreed upon in our service agreement. Where whitelisting or partnership ads form part of the engagement, you are responsible for granting and maintaining the necessary permissions, as that part of the service cannot be delivered without them.

We recommend granting access through platform-native tools such as Meta Business Suite or similar role-based access systems rather than sharing login credentials directly. If direct credentials are necessary, we will store them securely and return or delete all access information upon termination of our engagement.

You are responsible for maintaining the security of your own accounts and for revoking our access promptly if our engagement ends.

8. Termination

Minimum engagement terms are set out in your service agreement, reflecting the time required for the work to produce meaningful results. After any minimum term, either party may terminate the service relationship with 30 days written notice unless otherwise specified in the service agreement. Upon termination, you are responsible for payment of all services rendered up to the termination date, including any work in progress and any creator commitments already contracted on your behalf.

Upon termination, we will provide you with all completed deliverables, return any confidential materials, and revoke our access to your accounts and tools within 7 working days. Any pre-paid fees for services not yet rendered will be refunded on a prorated basis.

We reserve the right to terminate our services immediately if you engage in conduct that is abusive, illegal, or materially breaches these terms. In such cases, no refund will be provided for prepaid services.

9. Limitation of Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded.

Subject to that, and to the maximum extent permitted by law, Skylance Media shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to our services or this agreement. This includes but is not limited to lost profits, lost revenue, lost data, wasted ad spend, or business interruption.

Our total liability for any claims arising out of or related to our services shall not exceed the total amount you paid to Skylance Media in the three months preceding the claim. This limitation applies regardless of the theory of liability, whether in contract, tort, negligence, or otherwise.

We are not responsible for changes to social media platform algorithms, policies, pricing, or features that may affect the performance of our services. We are also not responsible for any actions taken by platforms against your accounts that are outside our control, such as ad rejections, account suspensions, or content removals.

10. Disclaimers

Our website and its content are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the accuracy, completeness, reliability, or suitability of the information on our website for any particular purpose.

Any case studies, testimonials, or results shared on our website represent the experiences of specific clients and are not guarantees of future performance. Individual results vary depending on numerous factors including category, budget, market conditions, product quality, how media is bought and run, and the level of collaboration between Skylance and the client.

The information on our website, including blog posts and resources, is for general informational purposes only and should not be considered professional advice for your specific situation.

11. Indemnification

You agree to indemnify and hold harmless Skylance Media, its team members, contractors, and affiliates from any claims, damages, losses, or expenses, including reasonable legal fees, arising from your use of our website, your breach of these terms, any content or product claims you provide to us for use in our services, or any violation of applicable laws or third-party rights. Similarly, we will indemnify you against any claims arising from our negligence or wilful misconduct in providing our services, provided that you notify us promptly of any such claims and cooperate with us in their defence.

12. Governing Law

These terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law provisions. Any disputes arising from these terms or our services shall be resolved through good faith negotiation first. If negotiation fails, disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Both parties agree to attempt informal resolution of any dispute for at least 30 days before initiating formal proceedings. We believe most disagreements can be resolved through honest communication, and we commit to engaging in that process in good faith.

13. Severability

If any provision of these terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

14. Entire Agreement

These terms, together with our privacy policy and any signed service agreements, constitute the entire agreement between you and Skylance Media. Any prior agreements, representations, or understandings, whether written or oral, are superseded by these terms. No amendment to these terms shall be effective unless made in writing and agreed upon by both parties.

15. Changes to These Terms

We may update these terms from time to time. When we do, we'll update the "last updated" date at the top of this page. For material changes, we'll make reasonable efforts to notify you in advance. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised terms.

If you do not agree with any changes to these terms, you should stop using our website and contact us to discuss the termination of any active services.

16. Contact Us

If you have any questions about these terms of service, need clarification on any section, or want to discuss anything related to our working relationship, please contact us.

Skylance Media

Email: [EMAIL]

Address: [YOUR BUSINESS ADDRESS]