Privacy policy

At Skylance Media, we take your privacy seriously. This policy explains what information we collect, how we use it, and what rights you have. We wrote this in plain language because legal jargon helps nobody. If you have any questions after reading this, reach out to us directly.

1. Information We Collect

Information you give us directly

When you fill out a contact form, book a call, sign up for our newsletter, or send us an email, you're sharing information with us. This typically includes your name, email address, phone number, company name, and whatever you write in the message field. We only collect what's necessary to respond to your enquiry and provide our services.

If you become a client, we'll also collect billing information such as your business address, VAT number, and payment details. Payment processing is handled by third-party providers and we do not store your card information on our systems. In the course of delivering work, we may also process contact details for people on your team and for the creators and ambassadors taking part in your programmes.

2. Information collected automatically

When you visit our website, certain information is collected automatically through cookies and similar technologies. This includes your IP address, browser type, device type, pages you visit, time spent on each page, and how you arrived at our site. We use this data to understand how people use our website and to improve the experience.

We use analytics tools such as Google Analytics to gather this information. These tools use cookies, which are small text files stored on your device. You can control cookies through your browser settings at any time.

3. Information from third parties

If you interact with us through social media platforms, we may receive basic profile information from those platforms according to their privacy settings and policies. We may also receive information from referral partners, business directories, or B2B data providers where you or your company have been identified as a potential fit for our services.

4. How We Use Your Information

We use your information for specific, legitimate purposes. We use it to respond to your enquiries and provide the services you've requested, which we do on the basis of our contract with you or our legitimate interest in answering the people who contact us. We use it to communicate with you about your account, projects, invoices, or any changes to our services, on the basis of our contract with you. We use it to send you marketing communications, either where you have opted in or, for existing clients, where we have a legitimate interest in telling you about comparable services — and you can opt out at any time.

We also use your information to improve our website and services, to understand how people find and use our site, and to protect against fraud or unauthorised activity, all on the basis of our legitimate interests. Where we hold information to meet accounting, tax, or other legal requirements, we do so because the law obliges us to.

We will never sell your personal information to third parties. We will never use your data in ways that are incompatible with the purposes described above. If we ever need to use your information for a new purpose, we'll ask for your consent first.

5. How We Share Your Information

We share your information only when necessary and only with trusted parties. Our service providers may have access to your data solely to perform services on our behalf. These include hosting and website infrastructure providers, email and scheduling platforms, analytics tools, payment processors and accountants, the creator and ambassador platforms we use to manage programmes and payouts, and the contracted specialists such as editors, designers, and developers who work with us on client projects. All of them are contractually obliged to protect your information and to use it only for the purposes we specify.

Some of these providers are based outside the United Kingdom, including in the United States. Where personal data is transferred outside the UK, we rely on appropriate safeguards such as UK adequacy regulations or the UK Addendum to the Standard Contractual Clauses. You can ask us for details of the safeguards applied to any particular transfer.

We may also share information if required by law, such as in response to a court order or legal process. If Skylance Media is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. In such cases, we'll notify you before your information becomes subject to a different privacy policy.

We do not share your personal information with advertisers or marketing companies. We do not participate in data broker networks. Your information stays within the scope of our business relationship with you.

6. Cookies and Tracking Technologies

Our website uses cookies to function properly and to help us understand how visitors use our site. Essential cookies are required for the website to work correctly, such as remembering your preferences. Analytics cookies help us understand traffic patterns and improve the site. Marketing cookies may be used to deliver relevant content and measure the effectiveness of our campaigns. When you first visit our website, you'll be asked to accept or decline non-essential cookies. You can change your preferences at any time through your browser settings. Disabling certain cookies may affect the functionality of the website but will not prevent you from accessing our content.

7. Data Security

We take reasonable measures to protect your personal information from unauthorised access, loss, misuse, or alteration. This includes using encrypted connections for data transmission, restricting access to personal data to those who need it, regularly reviewing our security practices, and using secure, reputable third-party services for data storage and processing.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. If we become aware of a data breach that affects your personal information, we will notify you promptly and, where required, report it to the Information Commissioner's Office, in accordance with applicable law.

8. Your Rights

You have rights regarding your personal information, and we respect all of them. You have the right to access the personal data we hold about you and request a copy of it. You have the right to correct any inaccurate or incomplete information. You have the right to request deletion of your personal data, subject to any legal obligations we may have to retain it. You have the right to restrict how we process your data in certain circumstances, and the right to receive your data in a structured, machine-readable format.

You have the right to object to processing carried out on the basis of our legitimate interests, and to object to direct marketing at any time. You have the right to opt out of marketing communications by clicking the unsubscribe link in any email or by contacting us directly. You have the right to withdraw consent for data processing where consent was the basis for processing. You have the right to lodge a complaint with the Information Commissioner's Office at ico.org.uk or on 0303 123 1113 if you believe your rights have been violated.

To exercise any of these rights, contact us at the email address listed at the bottom of this policy. We will respond to all legitimate requests within one month.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy. Contact form submissions and enquiry data are retained for up to 24 months unless you become a client, in which case we retain your information for the duration of our business relationship and for six years afterwards for legal and accounting purposes. Newsletter subscriber data is retained until you unsubscribe. Analytics data is retained in aggregated, anonymised form and does not identify individual users. When data is no longer needed, we delete it securely or anonymise it so that it can no longer be associated with you.

10. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or services that are not operated by us. We have no control over the content, privacy policies, or practices of these third-party sites. We encourage you to review the privacy policy of any website you visit. Clicking on a third-party link does not constitute an endorsement by Skylance Media.

11. Children's Privacy

Our services are aimed at businesses and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 18, we will take immediate steps to delete that information. If you believe a child has provided us with personal data, please contact us immediately.

12. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we'll update the "last updated" date at the top of this page. For significant changes, we'll make reasonable efforts to notify you directly, such as through an email or a prominent notice on our website.

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes to this policy constitutes your acceptance of those changes.

13. Contact Us

If you have any questions about this privacy policy, want to exercise your rights, or have any concerns about how we handle your data, please contact us.

Skylancemedia

Email: Lennoxwilliams@skylancemedia.com

Address: 71-75 Shelton Street, London, England, WC2H 9JQ